Support
ProductWhite, by Orbitra
Common questions
Is ProductWhite free?
Yes, the app is free, with no ads and no account.
Which shops are the photos ready for?
Amazon, Etsy, eBay, Shopify and Instagram. You can also set a custom size.
How do I get the best result?
Shoot in good light and let the product fill most of the frame. The photo check tells you what to fix, like “Product fills 68%. Aim for 85%.”
Do my photos leave my phone?
No. Background removal runs on your phone. A photo only leaves it if you share it yourself.
Where are my photos saved?
In Pictures/ProductWhite on Android 10 and newer. On older phones, you choose the folder.
Can someone edit a photo for me?
Yes. The optional pro-edit service is Premium Photo Edits (opens in a new tab), a separate service with its own terms.
If something isn’t working
- Update the app to the latest version from Google Play.
- Close the app fully and open it again.
- Restart your phone.
- Still stuck? Email us — see below.
Contact support
Email [email protected]. We reply within 2–3 working days.
To help us fix it faster, please include:
- Your app version (Settings → About)
- Your phone model and Android version
- What you did, what you expected, and what happened — a screenshot helps